Frequently asked questions

Questions about shopping with Everdri Underwear.

Can I buy a single pair?

We sell packs only. Veylune Brief Pack, Orivelle Bikini Pack, Solmira High-Rise Pack and Nuvessa Boyshort Pack are each available in packs of 5, 10 or 15 pairs. Every pair in a pack has the same style, colour and size. The smallest purchasable pack contains five pairs.

What does the quantity in my bag mean?

Quantity counts complete packs. One pack of five contains five pairs; two packs of five contain ten pairs. The product price is in USD and is for the complete selected pack, not for one pair.

How do I choose a product or size?

Read the description and size information for the product you are considering. Available sizes are shown on each product page. If you need help, email support@everdriunderwear.com before ordering.

Where can I find materials and care information?

Check the individual product information and the label supplied with your item. Follow the instructions for that specific product. Our size and care guide explains how to ask for help.

Where do you deliver?

We deliver to Australia, Canada, New Zealand, the United Kingdom and Ireland.

How long does delivery take?

Allow 1–3 business days for processing and 7–14 business days in transit: an estimated total of 8–17 business days after ordering. Delivery is tracked. See our shipping information.

How much is shipping?

Tracked shipping is USD 6.90 per order, or free when the merchandise subtotal is USD 100.00 or more after discounts. Prices are in USD and include any sales taxes that we collect at checkout.

Will I have to pay import charges?

Import duties, import taxes and customs or carrier clearance charges are not included in our prices or collected by us at checkout. If the destination authorities or carrier assess them, you are responsible for paying them separately. Check the destination's rules before ordering. Our shipping information explains this further.

Can I return an item?

Our voluntary return offer allows notification within 30 calendar days after delivery for unused, unworn and unwashed items with original tags and any hygiene seal intact. You pay change-of-mind return postage to Portugal. We cover reasonable return costs for faulty or incorrect goods where a return is needed. Read the full returns and refunds policy; statutory rights remain unaffected.

How do I request an order change?

Email support@everdriunderwear.com with your order number as soon as possible. Whether a change can be made depends on the order's status. This does not limit applicable statutory cancellation rights.

How quickly do you reply?

We normally reply within 1–2 business days, Monday to Friday, excluding public holidays in Portugal. Our contact page includes the business details.