Shipping information

Shipping with Everdri Underwear

Everdri Underwear is operated by SÍNTESE VIBRANTE - MARKETING DIGITAL, LDA, a Portuguese private limited company (sociedade por quotas), NIF 519363175.

Business address: Avenida Atlântico 16, Escritório 2.01, 1990-019 Lisboa, Portugal.

Email: support@everdriunderwear.com.

Where we deliver

We deliver only to Australia, Canada, New Zealand, the United Kingdom and Ireland.

Processing and delivery time

Order processing takes 1–3 business days. After dispatch, estimated transit takes 7–14 business days. The total estimated delivery time is therefore 8–17 business days after ordering.

Business days are Monday to Friday, excluding relevant public holidays. Orders placed on weekends or public holidays begin processing on the next business day. Delivery times are estimates, not guaranteed arrival dates.

Shipping charges

Tracked shipping costs USD 6.90 per order. Shipping is free when the merchandise subtotal is USD 100.00 or more after discounts, before adding shipping. The same rates apply to all five delivery countries.

Taxes and import charges

Prices are in US dollars (USD) and include any sales taxes that we collect at checkout. Import duties, import taxes and customs or carrier clearance charges are not included in our product or shipping prices and are not collected by us at checkout.

Where the destination authorities or carrier assess these charges, the recipient is responsible for paying them separately, including before delivery if required. The amount depends on the destination, the goods and the applicable rules. Check with your local customs authority or carrier before ordering if you need an estimate. The checkout total is the amount payable to us; it does not include these separate import charges.

Tracking

We send a dispatch confirmation with tracking information to the email address supplied for your order. Tracking may take time to show its first carrier update. Contact us if you need an update.

Address changes and delivery problems

Check your delivery address before paying. For an address correction or cancellation request, contact support@everdriunderwear.com with your order number as soon as possible. Changes depend on the order's status and do not restrict statutory cancellation rights.

If an order is late, missing, damaged or delivered incorrectly, contact us so that we can investigate and provide the appropriate remedy. We remain your contact for resolving delivery problems.

If we cannot meet an agreed delivery deadline, we will explain the situation and the options available to you, including cancellation and refund where required by law. Nothing in this policy limits applicable consumer rights.