Terms of service

Shopping with Everdri Underwear

Everdri Underwear is operated by SÍNTESE VIBRANTE - MARKETING DIGITAL, LDA, a Portuguese private limited company (sociedade por quotas), NIF 519363175.

Business address: Avenida Atlântico 16, Escritório 2.01, 1990-019 Lisboa, Portugal.

Email: support@everdriunderwear.com.

These terms apply to purchases through the Everdri Underwear online store. Contact support@everdriunderwear.com with questions about a product, an order or these terms.

Products and ordering

Read the product description and size information, choose the available options and review your basket before paying. You can correct product selections and contact/delivery details during checkout. Product availability and the options offered are shown on the product page.

After you place an order, we send an acknowledgement to the email address you provide. Keep it for your records. If we cannot fulfil your order, we will contact you and refund any payment taken for the unfulfilled items. We will not substitute a product or charge a higher price without your agreement.

Prices, payment and taxes

All prices are in US dollars (USD) and include any sales taxes that we collect at checkout. The amount payable to us for the products and delivery is shown before you pay. Available payment methods are displayed at checkout. Your bank or payment provider may apply its own currency conversion or other charges.

Tracked delivery is USD 6.90 per order, or free when the merchandise subtotal is USD 100.00 or more after discounts.

Import duties, import taxes and customs or carrier clearance charges are not included in our product or shipping prices and are not collected by us at checkout. Where assessed by the destination authorities or carrier, these charges are payable separately by the recipient and may be due before delivery. They vary by destination and goods; check the applicable rules before ordering. The checkout total does not include them.

Delivery

We deliver only to Australia, Canada, New Zealand, the United Kingdom and Ireland. Estimated delivery is 8–17 business days after ordering: 1–3 business days of processing plus 7–14 business days in transit. Read our shipping information for the complete terms.

Changes, cancellation and returns

Email support@everdriunderwear.com with your order number to request a change or cancellation. Whether a change can be made depends on the order's status. Applicable statutory cancellation rights continue to apply.

Our voluntary return offer allows a request within 30 calendar days after delivery, subject to its conditions. Read the returns and refunds policy for the process, return costs, refund timing and statutory rights.

Product problems and consumer rights

Contact us if an item is faulty, damaged, incorrect or not as described. Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded, including applicable protections in Australia, Canada, New Zealand, the United Kingdom or Ireland.

Privacy

Our privacy policy explains how personal data is handled when you browse, contact us or place an order.

Complaints

Send a complaint to support@everdriunderwear.com with your order number and the details of the issue. We normally respond within 1–2 business days. This does not prevent you from using any statutory complaint, dispute-resolution or court process available to you.

Updates

Changes to these terms apply to future orders and do not remove rights attached to an order already placed.