Returns and refunds

Returns and refunds

Everdri Underwear is operated by SÍNTESE VIBRANTE - MARKETING DIGITAL, LDA, a Portuguese private limited company (sociedade por quotas), NIF 519363175.

Business address: Avenida Atlântico 16, Escritório 2.01, 1990-019 Lisboa, Portugal.

Email: support@everdriunderwear.com.

Our 30-day change-of-mind return offer

You may notify us that you want to return an item within 30 calendar days after delivery. Under this voluntary offer, items must be unused, unworn and unwashed, with original tags and any hygiene seal intact. The offer applies to sale items as well as full-price items in all five countries we serve.

This voluntary offer is additional to your statutory rights. Its condition requirements do not override any legal right to inspect goods or any rights relating to faulty, damaged, incorrect or misdescribed goods.

How to return an item

1. Email support@everdriunderwear.com with your order number, the items you want to return and your request for a refund. You do not need to give a reason for a change-of-mind return.
2. We will provide mailing instructions for returns to Portugal. Our business address is Avenida Atlântico 16, Escritório 2.01, 1990-019 Lisboa, Portugal. Contact us before posting so that we can provide complete routing instructions.
3. Send the goods within 14 calendar days after notifying us and keep proof of postage. Use packaging that protects the items in transit.

Returns are handled by mail. Your timely notice is what matters; a delay in our reply does not shorten your return period. Statutory withdrawal does not require our prior authorisation and you may exercise it through any legally valid clear statement.

Return costs

For a change-of-mind return, you pay the direct return postage to Portugal. This is an international return for customers in the countries we serve. The amount is set by your chosen postal or courier service; please check its rate before sending. There is no restocking fee.

For faulty, damaged, incorrect or misdescribed goods, we cover reasonable return shipping costs where a return is needed. Contact us so that we can arrange the appropriate process.

Refunds

Approved refunds are made to the original payment method. We process refunds within 14 calendar days after receiving your return notice, but may wait until we receive the goods or evidence that you have sent them back, whichever happens first, where permitted by law. Your payment provider may take additional time to display the credit.

For a return under our voluntary offer, the refund covers the returned items; the original delivery charge is not refunded unless required by law. For a qualifying statutory cancellation, we also refund the least expensive standard outbound delivery option. Any rights to reimbursement for faulty or otherwise nonconforming goods remain in place.

Exchanges

To choose a different item, return the original item under the applicable terms and place a new order. This does not limit any legal right to a replacement for faulty or nonconforming goods.

United Kingdom and Ireland: statutory cancellation

For qualifying distance purchases, you generally have 14 days after delivery to notify us of cancellation without giving a reason, followed by a further 14 days to send the goods back. The refund and standard delivery-cost rules above apply. You can use the cancellation statement below or any other clear statement.

An exception may apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed. It applies only where the specific goods and seal meet the legal conditions; it is not an automatic exclusion for all underwear. Legal remedies for faulty or nonconforming goods remain unaffected.

You may be responsible for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law permits.

Optional cancellation statement

To: SÍNTESE VIBRANTE - MARKETING DIGITAL, LDA, Avenida Atlântico 16, Escritório 2.01, 1990-019 Lisboa, Portugal; support@everdriunderwear.com.

“I hereby give notice that I cancel my contract for the following goods: [goods]. Ordered on/received on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].”

Faulty goods and your consumer rights

Contact us with your order number and a description of the problem. A photo may help, but is not an automatic condition of a statutory remedy. Depending on the issue and applicable law, you may be entitled to a repair, replacement, refund or other remedy.

These rights are not limited to 30 days and are not excluded by the voluntary return conditions. Nothing here limits rights under applicable consumer law, including the Australian Consumer Law, New Zealand Consumer Guarantees Act, UK and Irish consumer law, or applicable Canadian provincial or territorial law.